ALL VISITORS TO CASTLE QUAY SURGERY & PHARMACY

PLEASE BE AWARE DUE TO CHANGING WORKING PRACTICES AT THIS TIME THE SURGERY & PHARMACY WILL BE CLOSED FROM;
13.00-13.45PM
ANY DELIVERIES AND COLLECTIONS PLEASE GO TO CQ STAFF ENTRANCE AND KNOCK.

PRESCRIPTIONS AND MEDICAL CERTIFCATES: PLEASE NOTE ALL PRESCRIPTIONS AND MEDICAL CERTIFICATES WILL BE POSTED. DO NOT COME INTO THE SURGERY FOR THESE

THANK YOU FOR YOUR CO-OPERATION

EMERGENCY SURGERY

Saturday opening is for the emergency surgery only.
Please contact the surgery as early as possible on the day to make an appointment between 09:00-11:00am.

CORONAVIRUS UPDATE

Visit gov.je to find out the latest updates on the Cornoavirus

If you believe you may be displaying signs of Coronavirus and have reasonable cause to suspect this to be the case, please hang up and call 445566 for advice and guidance.
The helpline is open between 8am and 8pm. If calling out of hours, please leave your name and number and you will be contacted after 8am the next working day.

If you feel unwell and are concerned, please contact the out of hours GP by telephone on 445445 for advice. Please DO NOT come into the surgery or visit the Out of Hours GP or Emergency Department unannounced.
PLEASE NOTE: ANY TELEPHONE CONSULTATIONS WILL INCLUDE A CHARGE
In an emergency, please contact the ambulance service on 999 informing them of your situation.

ADVICE ON SOCIAL DISTANCING
Social distancing means limiting unnecessary contact with people outside of your
household unless absolutely essential.
We are currently recommending this to over 65s who are not essential for the running of the
Island’s services should they wish to continue carrying out their roles.
For those 65 year olds who do choose to adhere to social distancing, when not in the home,
they should keep to a distance of 1 metre (3 feet) from others. There may be, therefore, the
need to avoid large public gatherings where this is not possible.
If you work, or are not at home, you should avoid using public transport during peak hours
unless essential.
Social distancing and self-isolation are not the same. While you are practicing social
distancing, you can still go out, get fresh air, do your gardening, and walk your dog along a
quiet lane. For those practising social distancing, the advice is not to come into close contact
with others.
Self-isolation however is quite different – it requires you to avoid any contact with others and
to remain in a physically isolated space so that you cannot transmit infection to others.
Why use social distancing?
Social distancing is an important strategy to prevent COVID-19 from spreading within Jersey
especially to older and vulnerable people. It is one of the most effective ways to reduce the
rate of infection and therefore the impact of the disease and demand on our health services.
The more people who adopt these practices alongside the hygiene advice already available,
the better our chances of preventing the spread and protecting those who are vulnerable.
How does social distancing work?
Social distancing includes certain activities outside the household (including social contact
between different households). This can include the following:
• Kissing, shaking hands and hugging with people from outside of your household
• Close contact with children and grandchildren in multi-generation households by
vulnerable adults
• Staying home where possible
• Keeping a distance of 1 metre /3 feet from others
• Avoiding large public events and crowds where there is close proximity
• Avoiding public transport at peak hours unless essential
• Working from home if you can do so
• Not visiting other households unless essential and ensuring that they are not
displaying symptoms.
• For those who choose to continue their current roles in the community, the advice is
to practice good hand and respiratory hygiene, cleaning surfaces regularly and
avoiding touching your eyes, nose or mouth if your hands are not clean.

TEST RESULTS 

The doctor will normally ring or text you (with your permission) to confirm test results. This may depend on the doctor and the agreement made between you both to obtain test results.  Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice. The current turnaround time is 3 to 4 days for blood tests and 2-3 weeks for smears. We normally receive X-Ray results 5 days after the picture has been taken. CT and MRI results take longer and the hospital will normally inform you of the likely delay.