Complaints Procedure

We make every effort to give the best service possible to everyone who attends our practice, and we welcome your views and comments. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If this is so, we would wish for the matter to be settled as quickly and as amicably, as possible. We hope that you will raise any concerns with any member of our team at the time they occur.

Alternatively to pursue a complaint please contact the practice manager Mrs Merissa Kenny who will deal with your concerns appropriately. Alternatively, Dr Nick Connell is our lead GP for complaints.