Castle Quay Medical Practice employs more than 34 staff and operates from Castle Quay.
Our Practice is registered with the Office of the Information Commissioner (OICJ) to process personal and special categories of information under the Data Protection (Jersey) Law 2018 and our registration number is 19736.
Why we collect personal information about you?
Our clinical and administration team caring for you will need to collect and maintain information about your health, treatment and care, so that you can be given the best possible healthcare from us. This personal information may be held in a variety of formats, including paper records, electronically on computer systems, in pictures, video or audio files.
What is our legal basis for processing your personal information?
Any personal information we hold about you is processed for the purposes of ‘Employment and Social Fields’ (Article 8) ‘Medical Purposes’ (Article 15) and ‘Public Health’ (Article 16) of the Data Protection (Jersey) Law 2018.
For further information on this legislation please visit: https://oicjersey.org/data-protection-new-law/
What personal information do we need to collect about you and how do we obtain it?
Personal information about you is collected in a number of ways. This can be from registration forms, referral details from our clinical or administration team, other third party healthcare providers or hospitals, directly from you or your authorised representative.
We will likely hold the following basic personal information about you: your name, address (including correspondence), telephone numbers, date of birth, emergency contact and next of kin contacts, etc. We might also hold your email address, marital status, occupation, residency status, place of birth and preferred name or previous name(s).
In addition to the above, we may hold sensitive personal information about you which may include:
It is important for us to have a complete picture of you as this will assist staff to deliver appropriate treatment and care plans in accordance with your needs.
What do we do with your personal information?
Your records are used to directly, manage and deliver healthcare to you to ensure that:
The personal information we collect about you may also be used to:
Where possible, we will always look to anonymise/pseudonymise your personal information so as to protect patient confidentiality, unless there is a legal basis that permits us to use it and we will only use/share the minimum information necessary.
Who do we share your personal information with and why?
We may need to share relevant personal information with other healthcare organisations. For example, we may share your information for healthcare purposes with health authorities such as Jersey Health Department, Social Security Department, NHS UK, Out of Hours Service, other general practitioners (GPs), ambulance services, private consultants, primary or secondary care service providers, etc. We will also share information with other parts of the Jersey Health Department and those contracted to provide services to the Health Department in order to support your healthcare needs. We may need to share information from your health records with other non-Health Department organisations from which you elect to or are also receiving care from, such as Social Services, private consultants, secondary care providers or private care homes. However, we will not disclose any health information to third parties without your explicit consent unless there are circumstances, such as when the health or safety of others is at risk or where current legislation permits or requires it. There are occasions where the Practice may be required by law to share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. There may also be situations where we are under a duty to share your information, due to a legal requirement. This includes, but is not limited to, disclosure under a court order, sharing with the Jersey Primary Care Governance Team for inspection purposes, the police for the prevention or detection of crime or where there is an overriding public interest to prevent abuse or serious harm to others and other public bodies (e.g. Social Security for the misuse of public funds in order to prevent and detect fraud).
For any request to transfer your data internationally outside Jersey or the UK/EU, we will make sure that an adequate level of protection is satisfied before the transfer.
The Practice is required to protect your personal information, inform you of how your personal information will be used, and allow you to decide if and how your personal information can be shared. Personal information you provide to the Practice in confidence will only be used for the purposes explained to you and to which you have consented. Unless, there are exceptional circumstances, such as when the health or safety of others is at risk, where the law requires it or there is an overriding public interest to do so. Where there is cause to do this, the Practice will always do its best to notify you of this sharing.
How we maintain your records?
Your personal information is held in both paper and electronic forms for specified periods of time as set out in the Information Government Alliance Records Management Code of Practice for Health and Social Care. Whilst this is UK legislation for NHS Providers, it is used in Jersey as a ‘Best Practice Solution’ in the void of our own similar procedures.
We hold and process your information in accordance with the Data Protection (Jersey) Law 2018 and where appropriate the General Data Protection Regulation. In addition, everyone working for our Practice must comply with the Contractual Duty of Confidentiality and various national and professional standards and requirements.
We have a duty to:
Use of Email/SMS Text/Other Electronic Communications: Some services in the Practice provide the option to communicate with patients via email, SMS text or other electronic communications. Please be aware that the Practice cannot guarantee the security of this information whilst in transit, and by requesting this service you accepting this risk.
What are your rights?
If we need to use your personal information for any reasons beyond those stated above, we will discuss this with you and ask for your explicit consent. The Data Protection (Jersey) Law 2018 gives you certain rights, including the right to:
If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter and respond to you accordingly where appropriate.
Who is the Practice Information Governance Lead?
Dr Nigel Minihane Senior Partner Email:Castlequay@gpnet.je
Castle Quay Medical Practice, La Rue De L’Etau
St Helier, JE2 3EH
Who is the Data Protection Officer?
Michelle Le Verdier Practice Manager
Castle Quay Medical Practice, La Rue De L’Etau
St Helier, JE2 3EH Email:M.email@example.com
Telephone:01534 833 833
How to contact the Information Commissioners Office
The Office of the Information Commissioner Jersey (OICJ) is the body that regulates the Practice under Data Protection and Freedom of Information legislation. https://oicjersey.org/. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the OIC at:
Office of the Information Commissioner
Brunel House, Old Street
St Helier, Jersey
Email: Email: Enquiries@oicjersey.org Telephone: 01534716530
If you decide at any time and for whatever reason to transfer to another practice we will transfer your medical records to your new doctor on receipt of your signed consent from your new doctor.
We hope this information has explained any issues that might arise. If you have any questions please speak to your doctor, any member of the administration team or alternatively ask to speak to the practice manager Michelle Le Verdier.
During these challenging times, we are all under increasing pressure.
Please be kind to our staff as we continue to work very hard to help you.
There is also added pressure on appointment availability at present, however we will always do our best to try and accommodate your request